AppleCare Products
Apple offers a range of service and support products for customers across Apple hardware, software and built-in applications. With AppleCare products, your customers can get expert telephone technical support and additional hardware service options from Apple. Because Apple makes the hardware, the operating system and many applications, Apple products are truly integrated systems. And only AppleCare gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
The following support options are available:
AppleCare+ is available for consumer, education and business customers with coverage options for 2 or 3 years for iPad, iPhone, Mac, Apple Watch, Apple TV and HomePod.
AppleCare for Enterprise (ACE) is available for education and business customers with iOS or Mac fleet deployments of greater than 200 units.
AppleCare OS Support provides three tiers of support for Apple OS integration, migration and advanced server operation. For details on our three support plan visit AppleCare Professional Support.
| AppleCare Products Comparison : Singapore (https://www.apple.com/sg/support/products/) | ||||
 Standard Hardware Warranty | AppleCare+ | AppleCare for Enterprise (ACE) | AppleCare OS Support | |
| Summary | All products enjoy 1-year limited warranty and 90 days technical support | Offers both Extended Warranty and Unlimited Accidental Damage coverage Enrolment to AC+ done with Serial number of device | Offers Business and Education customers with hardware coverage, help desk and employee support Customers need to enroll at https://enterprise.apple.com/enroll | AppleCare OS Support delivers support via phone, email and chat for advanced integration, migration, and server operation issues for IT departments Customers need to enroll at https://enterprise.apple.com/enroll |
| Coverage Period | 1 Year | • 2 years : iPhone. iPad. Apple Watch, HomePod, Headphones • 3 years : Mac, Apple TV, Mac Display | Customer have the choice to select difference overage period depending on the product: > iPhone : 2 or 3 years > iPad : 2, 3 or 4 years > Mac : 3 or 4 years | Customers can choose from three different plans with 1, 2 or 3 years of coverage depending on the support level they need: > Select > Preferred > Alliance |
| Hardware Coverage | - | • Extended Warranty (battery and included accessories) | • Extended Warranty | - |
| Accidental Damage Coverage | - | • Unlimited Accidental Damage coverage* | > Service Pool : 5% for iPhone and iPad and 2% Mac repair > Service Pool+ : 10 % for iPhone and iPad and 4% Mac repair | - |
| Min. Order Qty | - | - | Customers qualify for different tiers based on the total number of devices purchased (combination of iPhone, iPad and Mac): > Tier 1 : >200 devices > Tier 2 : >1,000 devices > Tier 3: >5,000 devices | - |
| Support | Extended warranty ((battery and included accessories) | • Global Repair Coverage • Express Replacement for iPhone • Onsite repair for iMac and Desktops • Carry-in repair at all Apple Stories and ASP locations • 24/7 Technical support | • Global Onsite Hardware Service (covers 27 countries) • 1x Enterprise Level incident support per year • Apple Customer Success Manager • Helpdesk Support • Unlimited Employee support (24/7) | AppleCare OS Support service varies based on the product of choice for the following services: • Enterprise - level incidents • Customer contacts • Response time • Site Locations covered • Support hours |
| Support Channels | Direct access to Apple experts by chat or phone with AppleCare Hotline ASP Locations (A-Lab and QCD) Apple Retail (Orchard, Marina Bay Sands and Changi Airport) | AppleCare for Enterprise Business Hotline Contact (provided to customers once service is purchased) | ||
